Shipping & Delivery Policy
Effective Date: August 2026 • Verified Courier Dispatch Standard
100% Free Nationwide Express Shipping
Every order at HOZO includes complimentary door-to-door delivery with 100% full transit insurance coverage across India.
1 Order Processing & Dispatch Timelines
Because all HOZO artworks are authentic handmade creations by certified tribal master artisans, processing timelines depend on the inventory status of each piece:
| Artwork Category | Dispatch Time | Estimated Delivery Window |
|---|---|---|
| Ready-to-Ship Original Artworks | 24 – 48 Hours | 3 – 6 Business Days |
| Custom Size / Commissioned Works | 10 – 16 Days (Creation) | 14 – 21 Business Days total |
| Conservation Framed Artworks | 3 – 5 Days (Framing) | 5 – 8 Business Days |
*Business days exclude Sundays and gazetted national holidays.
2 Art Museum Grade Packaging Protocol
Fine tribal artworks are delicate cultural artifacts. We adhere strictly to international museum packaging protocols to guarantee zero damage during transit:
Unframed Canvas & Paper Art
Interlaid with acid-free archival glassine paper to protect natural mineral pigments, encased in double-walled high-density PVC cylindrical tubes with moisture-proof end caps.
Framed Artwork Shipments
Wrapped in multi-layer bubble cushioning, 4-corner protective guards, shock-absorbing thermocol casing, and reinforced wooden perimeter crating.
3 Courier Partners & Live Order Tracking
We partner exclusively with tier-1 express logistics networks across India:
- Primary Express Carriers: BlueDart Express, Delhivery Air, DTDC Express, and India Post Speed Post (for remote/defense locations).
- Live Tracking: As soon as your order is picked up, an automated SMS, WhatsApp, and Email is dispatched containing the AWB Tracking Number and carrier link.
- Milestone Tracking: You can also track your real-time shipment status on our HOZO Order Tracking Portal.
4 Comprehensive Transit Insurance & Damaged Deliveries
100% Transit Guarantee
All artworks are comprehensively insured against loss, theft, and accidental damage while in transit. In the rare scenario that your package arrives visibly crushed or damaged:
- Do NOT sign clean receipt if the outer packaging is shredded or broken; note "Received in damaged condition" on the delivery sheet.
- Take 2–3 clear photographs of the outer carton, courier shipping label, and the artwork inside.
- Notify our support team within 48 hours of delivery via WhatsApp or email at support@hozostores.com.
We will immediately initiate an insurance replacement claim, arrange complimentary return pickup, and issue an immediate replacement or full refund.
5 Delivery Attempts & Address Changes
- Delivery Attempts: Our courier partners will make up to 3 delivery attempts before holding the parcel at the nearest hub.
- Address Changes: If you need to modify your delivery address, please notify us within 12 hours of placing the order before the shipment is picked up. Once handed over to the courier, in-transit redirection may incur extra transit days.
- Undeliverable Shipments: If an incorrect address or phone number is provided and the parcel returns to our gallery, our customer care team will contact you to arrange re-dispatch.
6 International Shipping
We ship fine Indian tribal art to collectors in over 45 countries worldwide via DHL Express and FedEx International Priority. For international orders, customs clearance duties and local import taxes (if applicable) are determined by destination country customs and are payable by the recipient upon arrival.
