Privacy Policy

1 Introduction & Overview

HOZO Stores ("HOZO", "we", "our", or "us") is dedicated to safeguarding your personal data and upholding your fundamental right to privacy. This Privacy Policy outlines our transparent practices regarding the collection, processing, storage, and protection of information obtained through our website (hozostores.com), mobile platforms, and customer service interactions.

By using our services or acquiring fine artworks from our collective, you acknowledge and agree to the practices described in this document.

2 Information We Collect

We only collect data strictly necessary to fulfill artwork orders, generate authenticity certificates, and deliver customer care:

• Contact & Identity Details: Name, billing address, shipping address, email address, and mobile phone number.
• Order & Transaction Records: Artworks purchased, invoice records, customized sizing notes, and delivery signatures.
• Certificate Verification Data: Unique certificate serial numbers linked to collector profiles for provenance records.
• Technical & Browsing Data: IP address, device type, browser information, and non-identifying telemetry utilized to safeguard website stability and optimize page rendering speeds.

3 Zero Card Storage & Payment Security

4 How We Use Your Information

Your personal data is used exclusively for legitimate business purposes:

• Processing, packing, and dispatching your handmade artwork orders.
• Transmitting automated order updates, courier AWB tracking links, and electronic invoices via SMS, WhatsApp, and Email.
• Generating verified Certificates of Authenticity for your artwork provenance records.
• Providing prompt customer care and facilitating return/exchange pickups.
• Complying with statutory accounting and Goods and Services Tax (GST) invoicing regulations under Indian law.

5 Third-Party Disclosures & Data Sharing

We do not sell, rent, or lease your personal information. Data is shared solely with trusted service partners under strict confidentiality agreements:

• Logistics Carriers (BlueDart, Delhivery, DTDC, India Post): Sharing your name, delivery address, and phone number strictly for package fulfillment.
• Legal & Regulatory Authorities: Disclosures made only when mandated by applicable law, court order, or governmental law enforcement inquiry.

6 Your Data Rights & Choices

Under the Digital Personal Data Protection Act and international privacy frameworks, you hold the following rights:

• Right to Access & Review: You may view your stored personal information and past order history by logging into your HOZO profile.
• Right to Correction: You may request updates to inaccurate or outdated addresses and contact numbers.
• Right to Erasure: You may request the deletion of your account and associated personal data, subject to mandatory tax retention guidelines.
• Opt-Out of Promotional Messaging: You can unsubscribe from promotional newsletters at any time via the 1-click unsubscribe link in our emails.

7 Grievance Redressal

In accordance with the Digital Personal Data Protection (DPDP) Act, 2023 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, we have appointed a Grievance Officer to address any concerns related to your personal data.

If you believe your personal data has been processed in violation of applicable privacy laws, you may also escalate the matter to the Data Protection Board of India once constituted under the DPDP Act.